windcswordsllc.work is committed to providing high-quality pipes and related products to ensure you have the best shopping experience. If you are not satisfied with your purchase or if the product is defective, we offer a simple and clear return and exchange service. Please read the following return and exchange policy carefully:
I. Return Policy
Return Time Limit
If you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the product.
Returned products must be unused, undamaged, and retain their original packaging, all accessories, and labels.
Return Conditions
Returned products must be in their original packaging and without any obvious signs of use. If the product has been used or is damaged, it may not be eligible for return.
Return Process
Please submit a return request via our customer service email. Please provide your order number, product details, and reason for return.
Once we confirm your return request and receive your returned product, your refund will be processed. Return shipping costs are usually borne by the customer unless there is a quality issue with the product.
Refund Processing
We will process your refund after receiving the returned product and confirming that it meets the return conditions. Refunds will be returned to your original payment method, typically taking 5-7 business days.
The refund amount will deduct the actual shipping cost. If you chose free shipping and did not meet the return conditions, the actual shipping cost will also be deducted from the refund amount.
II. Exchange Policy
Exchange Time Limit
We offer a 30-day exchange service. You can apply for an exchange if the product has a quality issue or you received the wrong product.
Exchange Conditions
Exchanged products must be unused, in their original packaging, and without any damage.
Exchanges apply to manufacturing defects or damage during transportation. For products that do not meet your needs, you can choose to return them instead of exchanging them.
Exchange Process
If you need to exchange an item, please contact us via customer service email, providing your order number, product details, reason for the exchange, and the product you wish to replace it with.
If the exchange is due to a product quality issue or an incorrect product, we will provide free return shipping.
For exchanges not due to quality issues, you will need to bear the return shipping cost and pay the shipping cost of the required item again.
Inventory Issues
If the item you request an exchange is sold out, we will provide a refund or offer you a similar replacement.
III. Product Quality Issues and Damage
Product Damage or Defects
If the product you receive has obvious quality issues or is damaged during shipping, please contact our customer service team within 7 days of receiving it. We will provide a full refund or exchange.
For damaged items, you will need to provide relevant photos so we can confirm the extent of the damage.
How to Handle Quality Issues
Please take clear photos of the damaged or defective product and send them along with your return/exchange request to our customer service email address.
Once we confirm the product’s quality issue, we will provide a free return/exchange service and cover the return shipping costs.
IV. Return/Exchange Costs
Return Shipping Costs
If the product has quality issues or we sent the wrong product, we will cover the return shipping costs.
If you request a return for personal reasons (such as dissatisfaction with the product or a change of mind), you will need to bear the return shipping costs yourself.
Exchange Shipping Costs
For exchanges due to product quality issues or incorrect products, we will cover the costs of returning and reshipping the product.
For exchanges due to personal reasons (such as dislike), you will need to pay the relevant shipping costs.
V. How to Submit a Return/Exchange Request
If you need to return or exchange an item, please follow these steps:
Contact Customer Service: Submit a return/exchange request via our customer service email address. Please provide your order number, product information, and the reason for the return/exchange.
Returned Item Shipping: After we confirm your return/exchange request, you can ship the item to our return address.
Refund or Exchange: Once we receive and confirm that the item meets the return/exchange conditions, we will process your refund or exchange request.